Customer Relationship Management

Customer relationship management with sap business one

– Help customer care staff get more done in less time, and stay connected and interact with customers.

– Advantages: Easy to use, store details of customer information such as personality, age, date of birth. Send notices to employees for better customer care.

– Value brought: Helps increase customers, increase the rate of single closing, increase profits for businesses.

The CRM module in SAP ERP/MES can connect to Outlook, facilitate customer care as well as create new orders from potential customers.

– Get accurate forecasts.

– Get analytics on customer behavior.

– Use reliable data to make effective decisions.

– Easily set up custom control panels for better customer management.

– Automate activities based on sales scenarios: calls, meetings, mailing and quotes …

– Administrators will know exactly what needs to be done monthly compared to the business goals, and help employees better control the work to be done.