What is Base?

Is Base Software good? How is the pricing calculated? What infrastructure is needed to use it? For managers looking for a digital transformation solution, choosing an operational platform always comes with a series of questions about effectiveness and cost.

The in-depth article below will help you comprehensively dissect the Base platform, from its operating principles and feature structure to an objective assessment of its pros and cons, giving businesses a solid foundation before making an investment decision.

1. What is Base Software?

Essentially, Base.vn is a pioneer in Vietnam in developing corporate management software under the SaaS (Software-as-a-Service) model.

Instead of building a bulky, packaged ERP system, Base approaches it from an open platform perspective. Simply put, Base is like an “operating system” for businesses. On that operating system, there are dozens of specialized applications (Apps). Each app thoroughly solves a specific operation, but all are tightly linked and share a centralized database.

This flexibility has made Base Software the core platform for over 9,000 leading businesses across various sectors, from financial institutions (VIB, Sacombank) and transportation (Vietjet, 247Express) to F&B and retail chains (Pizza Hut, WinCommerce).

2. What features does Base Software have? Most popular solution suites

To solve operational challenges systematically, Base designs its ecosystem into 4 main solution suites, corresponding to the 4 core pillars of an organization. In addition, the platform recently added a CRM module to fully support customer file management and accelerate the sales cycle.

Here are the details of the 4 solution suites of Base Software:

2.1 Base Work+: Work, Process, and Project Management Suite

• Current reality: In many businesses, chat apps (Zalo, Viber, Skype) are misused as task assignment tools. The inevitable consequence is: lost messages, missed deadlines, and a lack of accountability because there is no specific completion metric.
• Solution: Base Work+ re-establishes execution discipline through multi-dimensional management: Top-down (Task assignment), Bottom-up (Reporting), and Horizontal (Cross-departmental collaboration).
  • Base Wework (Project & Task Management): Allows for detailed planning, specific task assignment, document attachment, and automated deadline reminders. Managers can easily see project progress via Gantt charts or Kanban boards.
  • Base Workflow (Process Digitization): Standardizes business processes (e.g., Payment process, Inventory export process) into automated flows. The system points out exactly which step and which individual is slowing down the overall progress.
  • Base Request (E-Proposals & Approvals): Digitizes all proposals, leave requests, and advances. The Board of Directors can approve valid requests right on their phones, completely eliminating manual paperwork.

2.2 Base HRM+: Comprehensive Human Resources Management Suite

• Current reality: HR data is scattered across Excel files; manual timekeeping and payroll processes consume dozens of hours each month for the C&B (Compensation & Benefits) department.
• Solution: Base HRM+ digitizes the entire Employee Lifecycle from application to departure.
  • Base E-Hiring (Recruitment Management): Automatically gathers resumes (CVs) from recruitment channels into a single source (ATS). Allows for scheduling interviews and evaluating candidates right on the system.
  • Base HRM (Employee Profiles): A central repository for labor contracts, work history, and the Org Chart.
  • Base Checkin/Timeoff/Timesheet: Handles complex timekeeping issues (connects directly to time clocks), automatically updates annual leave balances, and manages late arrival/early departure requests.
  • Base Payroll: Automatically calculates salary based on pre-set formulas and sends secure Payslips via the app to each employee.
  • Base Goal & Reward: Manages goals according to OKR/KPI standards and an internal recognition and reward system.

2.3 Base Info+: Information & Communication Management Suite

• Current reality: Using personal social networks for work exchanges risks data leakage and distracts employees.
• Solution: Base Info+ creates an official, highly secure, and synchronized internal communication network.
  • Base Message: A specialized chat and video call app for work, directly linked to HR data (automatically displaying titles and departments).
  • Base Office: Software for circulating official dispatches and internal documents. Ensures directives from the Board of Directors are instantly communicated to 100% of employees with a “read” status.
  • Base Inside: An internal communication network that helps spread the Vision, Mission, and core values, strengthening corporate culture.
  • Base Square: A Knowledge Base sharing space where employees can ask questions, discuss, and store professional training materials.

2.4 Base Finance+: Comprehensive Financial Management Suite

• Current reality: Financial data is scattered across accounting software and Sales spreadsheets, leaving the CEO passive when a real-time cash flow picture is needed.
• Solution: Base Finance+ is a real-time control center for “financial health”.
  • Base Finance: A Dashboard that visualizes macroeconomic financial indicators, supporting cash flow forecasting.
  • Base Income & Expense: Synchronously records revenues and expenses. A highlight is the automatic warning feature when actual costs threaten to exceed the approved Budget.
  • Base Bankfeeds: Connects via API with the banking system, automatically updating balance fluctuations and pushing notifications to accountants for reconciliation, completely eliminating manual statement downloads.

3. How much does Base Software cost? Pricing of application packages

Designed under the Cloud SaaS model, the cost structure of Base Software completely eliminates the burden of hardware (Server) investment and is calculated based on actual usage:

• Cost per User (Account): Service packages are designed according to personnel scale (Packages of 15, 30, 60 users for SMEs, or unlimited for corporations). A business only pays for the number of accounts its personnel actually use.
• Cost by solution cluster (A-la-carte): Instead of buying an expensive “All-in-one” system, you can choose to buy separately. For example, if you only need to solve the task assignment problem, you only need to pay for the Base Work+ suite.
• Implementation cost: Businesses are supported with system setup and direct usage training from Base’s team of experts, helping to shorten the time to put the software into practical application.

4. Is Base Software good? Pros and cons? Why should businesses use it?

To make an objective decision, managers need to clearly see both sides of this Base Software platform:

4.1 Advantages

• Inheriting international management elite: The applications are not just dry IT tools but are designed based on modern management frameworks (Agile, OKR, Kanban). Using Base means a business is standardizing its processes according to global Best Practices.
• Open ecosystem (Open API): Infinite connectivity with accounting software (like Misa, Fast), specialized ERP systems, SAP software, or manufacturing management systems like MES and APS, ensuring data is not isolated.
• Excellent User Experience (UX/UI): Intuitive interface, local language support, and a Mobile app that operates extremely smoothly, perfectly meeting the needs of remote work or field operations.

4.2 Limitations

• Requires commitment to Mindset: Technology is only 30% of success, the remaining 70% is process. If the Board of Directors buys the software but doesn’t decisively eliminate old work habits (e.g., still preferring paper approvals over App approvals), implementation will certainly fail.
• Initial change barriers: Forcing employees to switch from Zalo communication to standard software processes will meet resistance. Close companionship from management is needed to overcome this phase.

5. Who is Base Software suitable for?

Thanks to its open structure and flexible customization, the Base platform is suitable for almost all businesses, especially:

• Growing SMEs (Scale-up): Groups that need to systematize processes immediately to escape the situation where leaders have to intervene in every detail (Micromanagement).
• Multi-branch corporations: Groups that need a cloud computing platform to standardize information flow, ensuring branches in all regions operate under a single standard under the supervision of the headquarters.

Conclusion

Base Software is not merely a technological tool, but a true “business operating system”. By dissecting and thoroughly solving every bottleneck in operations — from project management, document circulation, and payroll calculation to cash flow reconciliation — this platform provides leaders with an intuitive and transparent map.

Digital transformation with Base is a strategic step to standardize the apparatus, improve efficiency, and build a solid foundation for the sustainable development of the organization.